Vendor certification program sees first graduate

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by Julie E. Williamson

Last August, the International Association of Healthcare Central Service Materiel Management unveiled its Certified Central Service Vendor Partner (CCVSP) online certification – a program that provides the fundamental building blocks to help product and service vendors better meet the needs of their Central Sterile Supply Department customers.

In recent years, IAHCSMM’s vendor partners expressed an interest in formal vendor-focused CSSD education, as well as a desire to become more actively engaged with their customers. It was a need perpetuated by ever-evolving instrumentation and equipment technologies, as well as increasing demands and pressures being placed on the CSSD by their hospital customers.

Increasingly, vendors have come to recognize that if they’re unable to marry their products and services with a solid understanding of the department’s responsibilities, requirements and challenges, they cannot adequately fulfill their customer service oath.

Matt Rudolph

For Matt Rudolph, vice president of operation for Spectrum Surgical Instruments Corp., Stow, OH, becoming the first person to earn certification under the CCSVP program would serve as a symbolic gesture to his commitment to customer service. Indeed, with his joint role as Spectrum’s chief customer advocate, Rudolph – who did, in fact, become the first to earn CCSVP certification – is living up to his title.

Having been with Spectrum Surgical for 15 years, more than 14 of which were spent in outside sales, Rudolph had already acquired a wealth of knowledge pertaining to the CSSD profession. Still, he had no doubt there was still much to learn, and it was that acknowledgement that made him eager to tackle the certification process.

'I had a very good grasp on the day-to-day responsibilities in the [CSSD] and I felt like I also had a good grip on many customer challenges,' he said. 'Still, I felt as though I owed it to our customers and myself to push [that knowledge] even further.'